Magento 2 FAQ and Product Questions Extension by Amasty

An FAQ section is essential for every e-commerce store. It is the first place your customers visit when something causes questions on your storefront. In the epoch of live chat support, the FAQ section is still useful since many people don’t want to contact either chatbots or people on the other side of the screen. Therefore, we recommend installing a Magento 2 FAQ extension that adds the missing functionality to the storefront. The following post sheds light on the Magento 2 FAQ and Product Questions module by Amasty. Below, you will find the description of its features, backend, and frontend.

Download / Buy Magento 2 FAQ and Product Questions Extension by Amasty

The role of a reliable Magento 2 FAQ extension is hard to overestimate. It not only helps to convert store visitors into buyers by providing all the necessary information about your products and business but also makes your store more SEO friendly since you start collecting lots of unique user-generated content. The Amasty’s Magento 2 FAQ and Product Questions module is a tool that thoroughly covers both needs and, at the same time, enables features necessary to prevent duplicate content issues. Furthermore, the extension allows tweaking meta titles and meta descriptions. 

Magento 2 FAQ Extension: Features

The Magento 2 FAQ extension by Amasty offers the following features:

• A user-friendly FAQ section;
• The section can be added to multiple store pages;
• Ability to assign questions to specific categories and products;
• SEO improvements;
• User-generated content;
• Customers can ask questions right from product pages;
• Duplicate content protection;
• Social sharing buttons on FAQ pages;
• Customers’ rating of questions;
• 100% mobile-friendly;
• GDPR requirements support;
• User-friendly backend interface;
• Tool for knowledge base migration from Magento 1 to Magento 2;
• Integrated Google invisible reCaptcha solution.

With the Magento 2 FAQ extension by Amasty, you can place a section of product questions and answers to any product page. Your customers no longer have to visit a separate page, breaking the shopping process for getting the desired information. Thus, you increase the current conversion rate: your customers are more satisfied with the new seamless shopping experience.

At the same time, the Amasty Magento 2 FAQ module provides a separate page that generates all product questions and answers. Everyone can stop surfing your store searching for products and move to a vast FAQ list, where all information related to products and other multiple aspects of your business is collected.

Let’s see what else you will get after installing the FAQ plugin.

User-Generated Content

The first intriguing aspect of the Amasty FAQ and Product Questions Magento 2 module is user-generated content. Quite often, FAQ sections block store visitors from leaving any comments. Amasty moves this process to an entirely new level. You can not only post your own content but can also enable your customers to do so. If someone has a question, they can freely ask it on a corresponding product page or a knowledge base page. If anyone else knows the answer, it is more difficult to post it on appropriate store pages, but a new question form can be used for that. Hence, the Magento 2 FAQ extension by Amasty becomes a source of free user-generated content.

Product Page-Specific Questions

You can lower the volume of support requests by assigning product questions right to product pages. Note that this functionality is enabled for both your admins and store visitors. While administrators can assign questions and answers to particular product pages or categories, your visitors get an opportunity to leave inquiries on corresponding product pages. In this situation, the question is automatically assigned to a product page where the inquiry was placed. Next, your admins or other visitors can provide answers.

FAQ Categories

Another important aspect of the Magento 2 FAQ and Product Questions extension by Amasty is the ability to create FAQ categories. This feature helps to make your knowledge base page more user-friendly. You provide visitors with the ability to look for answers in the categories closely related to the topic of their questions. Note that a question can be displayed in several categories and on multiple product pages.

Rapid Search

There is also a search section that improves the user experience even more. The compelling feature enables visitors to type an inquiry and find the related content on a knowledge base page without browsing this store section. Thus, customers can easily find what they are looking for. As a store owner, you prevent your website from collecting tons of similar questions, which is usually caused by an inconvenient interface that prevents people from searching for existing questions and answers.

No Registration Required

Not only registered customers can leave questions and answers. The Magento 2 Product Questions extension allows guest visitors to leverage the same functionality. You can also disable the feature and add a motivational factor for unregistered users to create an account.

FAQ Search Terms Report

The Amasty Magento 2 knowledge base module provides online store owners with a report that shows all search queries in the FAQ section. By analyzing the available statistics, you can understand which search terms are the most popular among your website visitors and make appropriate adjustments in the FAQ content.

SEO Features

The Magento 2 FAQ and Product Questions extension by Amasty provides the following SEO improvements:

• SEO-friendly URLs;
• Short and full answers;
• Eliminated duplicate content issue;
• Google rich snippets;
• Breadcrumbs for rich snippets;
• Metadata for the question and category pages;
• FAQ pages URLs in the XML sitemap;
• Hreflang URLs for the country- and language-specific websites and pages;
• Mark up of FAQ pages with structured data.

Now, when you know everything about the module’s core functionality, let’s dive deep into its backend section.

Explore More Magento 2 FAQ Features

Magento 2 FAQ Extension: Backend

Configuration

Let’s find out how to configure the extension first. The appropriate section is available under Stores -> Configuration -> Amasty Extensions -> FAQ and Product Questions. All settings are divided into 10 tabs: General Settings; FAQ Home Page; FAQ Search, Navigation, and Sorting; User Notifications; Admin Notifications; Product Page; Rating; Social Buttons; SEO; GDPR Consent. Below, we explore each tab individually.

In General Settings, you can enable/disable the module (set ‘Enable module’ to ‘Yes’). Next, specify a title of the FAQ page that will be displayed in breadcrumbs and footer sections, as well as the URL prefix for your knowledge base page to optimize the page itself and the question pages. The following scheme is applied: {base_store_url}/{URL prefix}/{question_url_key}. Set ‘Add FAQ To the Toolbar’ to ‘Yes’ to add a link to the FAQ page to the toolbar. You can also place the same link in the category menu by enabling the ‘Add FAQ To the Category Menu’ option. If you want to enhance the footer with the same link, set the corresponding option to ‘Yes’. Here, you also decide whether to allow guest visitors to post comments in the Product Questions tab on the product page. 

In FAQ Home Page, you decide whether to use a CMS page as an FAQ home page, select which page exactly it will be, and choose FAQ pages layout (2 columns with left or right sidebar).

Next, there is the FAQ Search, Navigation and Sorting tab. Here you can enable/disable breadcrumbs. Then, there is the ‘Show Ask a Question button’ option. Set it to ‘Yes’ to let your customers ask questions. Thus, you will be able to collect user-generated content. Another option available on this tab allows you to select a parameter to sort categories. It can be Position, Name, or Most Viewed. The same is about questions. Next, there is a field that allows limiting the displayed answer length. Besides, you can enable/disable the search box and specify a text that will be displayed if no results have been found. The FAQ module also allows you to use pagination on the category and search results pages and set a limit for the number of questions displayed on these pages. Besides, here you choose how to show the short answer and specify the maximum number of tags displayed in the menu.

As for the User Notifications tab, it lets you enable email notifications for customers who place questions and specify an email sender and an email template. The same settings are available for admin notifications. We recommend enabling both options to increase the efficiency of the Amasty Magento 2 Product Questions extension. Customers will always be informed when an answer to their question is posted. In their turn, administrators will be able to respond to customer questions as fast as possible.

The next tab of the configuration section allows enabling product questions on product pages, specify a custom name for the relevant tab, and set its position. Besides, you decide whether to allow customers to leave answers on the product pages – set this option to ‘Yes’ to get the maximum efficiency from the Magento 2 FAQ extension by Amasty. You can also define the number of questions that will be displayed and choose a short answer view.

As for the Rating tab, you can enable the rating functionality for questions and define its type.

You can also allow sharing questions on social media and select the options for social sharing buttons from the Social Networks list.

In the SEO tab, you can enable/disable canonical URLs for all questions, add URLs to FAQ pages to the XML sitemap, allow using Hreflang URLs, and set the update frequency and priority for the sitemap. Also, here you decide whether to mark up product pages, FAQ home page, as well as FAQ question and category pages with structured data and add breadcrumbs and organization information to rich snippets.

The last section of the Magento 2 FAQ module’s configuration settings is related to GDPR. You can enable/disable the GDPR consent function at the “Ask a Question” form, as well as create a custom consent text using HTML.

Content

Questions

Now, let’s take a look at the main content of the Amasty FAQ and Product Questions module. First of all, go to Content -> FAQ Questions. Here, you will find a grid with all user and admin-generated questions. Every question has an ID number displayed in the corresponding column of the grid. Next, you can see the question itself. The URL key of the question is also shown on the grid. Sender name and email are displayed in the grid as well, but you can easily hide them, like any column in the grid. Store View, Status (pending or answered), and Visibility (public, for logged in only, or none) also have their columns. Also, you can check each question’s rating, position, number of views, and tags. Besides, it is possible to edit each question individually via the Action column.

The Actions drop-down list allows deleting questions, changing their status and visibility, and applying changes right on a grid. Note that the actions can be used for multiple items simultaneously.

You can hide any column from the grid via the appropriate option on the right – hit the button and untick columns that you don’t need to display.

While editing a question individually (not on the grid), you will face various parameters, options, and features divided into six sections: General, SEO, Customer Info, Categories, Products, and Product Categories. Below, we describe each tab individually.

The first section allows editing the text of the question and its URL. Here, you can apply SEO improvements by adding keywords or making the URL more optimized. Next, select store views and customer groups and add both short and full answers.

The short answer field enables you to add text only, while the full answer field offers a powerful WYSIWYG editor.

Besides, you can change the question status, visibility, rating, and position, and add tags.

The SEO section allows adding meta title and meta description for every question, including or excluding the question from the XML sitemap, preventing the question page from indexing, activating ‘Nofollow’, and specifying a canonical URL. Don’t waste a chance to optimize each question page individually to improve your website SERP.

The Customer Info section contains such parameters as a sender’s name and email. You can view and edit both.

In Categories, select categories where to display the question. Note that a question can be assigned to multiple categories.

The following section allows assigning the question to product pages. Hit the ‘Add products’ button and select items to which you want to assign the question.

In the last section of the question edit page, you can choose particular categories to which you want to assign the FAQ question.

Categories

Now, we’d like to draw your attention to another vital backend element of the Amasty FAQ extension – question categories. All of them are gathered in a grid where you can view a category ID, title, URL key, store view, status, position, number of views, and meta title and description. You can edit each category individually via the Action column.

As for mass actions, they allow applying the following commands for multiple categories in bulk right on the grid:

• Delete,
• Change Status,
• Edit.

While editing a category individually (not on the grid), you have to deal with three sections: Category Details, Questions, and SEO. The first one allows enabling/disabling the category. Next, you can specify its name and URL key. Don’t forget to optimize both settings. Next, the section provides the ability to select store views on which to display the category and customer groups for which it will be available.

The next option allows tweaking the category’s position among other categories. Here, it is also possible to upload an image for the category icon and type in the description.

The Questions section allows adding/removing the question to/from the category. Besides, you can edit the position of every question in the category.

The SEO tab enables you to specify metadata and canonical URLs and optimize your categories in the same way you do it for the questions.

Explore Amasty Magento 2 FAQ Extension’s Backend

Search Terms Report

You can view customers’ search queries on a separate grid that gathers info on relevant store views, matching search results, and the number of hits for each search term.

Magento 2 FAQ Extension: Frontend

When it comes to the frontend appearance of the Magento 2 FAQ and Product Questions extension, you will be surprised how well it fits the standard product page. The appropriate section is added as a tab to the bottom part of a product page.

The tab displays a customer question, a short answer, and the section for helpfulness rating.

For further information (‘Read More’ link), you are redirected to the knowledge base page. To leave the question, hit the ‘Ask a Question’ button. The following form will be displayed:

In the form, you can type in your question and name. Tick the appropriate option to get notifications and leave your email address.

The knowledge base page offers all the features mentioned at the beginning of this post.

On the category page, you have a search window, a block with categories, and a section with questions. Depending on the selected category, the listing of questions changes.

The question page includes the elements mentioned above: breadcrumbs, search field, categories, helpfulness rating block, and social sharing buttons. It is possible to go to the product page with which the answer is associated and ask an additional question.

Recent Updates

Magento 2 FAQ and Product Questions 2.7.5

• An SEO improvement was introduced: the ability to mark up FAQ elements with structured data.
• Hreflang Tag support was implemented. 

Magento 2 FAQ and Product Questions 2.6.1

• Now it is possible to use a new widget that allows creating a list of questions related to a product, current product, or category.
• Now questions can be assigned to particular categories. 
• The ability to select customer groups to which a FAQ question will be visible was added.

Magento 2 FAQ and Product Questions 2.5.4

• Compatibility with Amasty Advanced Search was added.

Magento 2 FAQ and Product Questions 2.4.8

• FAQ Search Terms Report was added to the admin panel. 

Magento 2 FAQ and Product Questions 2.3.5

• Now it is possible to disallow guest visitors to post questions.
• Tags for questions were introduced.

Final Words

As you can see, the Amasty FAQ and Product Questions extension is a fully-featured solution with an intuitive interface and an admin-friendly backend section. It perfectly suits the default Magento 2 product page and offers lots of benefits, from SEO to additional customer engagement. You can purchase the Magento 2 FAQ module for $199, which is quite a reasonable price. For more details, follow this link:

Download / Buy Magento 2 FAQ and Product Questions Extension by Amasty