One of the ways to build effective communication with your clients and show your personal approach is using SMS text messages. By sending follow-up messages, abandoned cart notifications, and other alerts via SMS, you can quickly inform customers about various important events during their purchasing experience. If you install an appropriate third-party module on your Magento 2 store, you can fully leverage SMS integration possibilities without spending much time and effort.
Today, we present you a tool that enables ecommerce merchants to send order status change messages directly to a customer’s phone – MessageBird SMS by Magextensions.io. The Magento 2 module utilizes the MessageBird API and provides online store owners with necessary functions for implementing SMS updates into their business workflow. By timely informing clients about changes in their order status and package delivery, you will improve customer service and build trust to your store.
Below, we provide an overview of the MessageBird platform and describe its Magento 2 integration using the SMS order updates extension.