When shopping in e-commerce stores, customers frequently ask the same questions. It leads to an unnecessary increase in the workload of supporters and unhealthiness for SEO due to the duplicated content. Besides, there is the fact that buyers always a huge number of questions for products including policies related to.
Therefore, instead of letting themselves find for help, store owners should be active at supporting customers by supplying the already-answered FAQs which they can quickly access. It not only saves supporting time but also facilitates the purchasing process of customers, helping them quickly go to the checkout. Hence, Mageplaza FAQ Extension is launched as such a proper FAQ solution for online stores.