Firebear Improved Import Export Magento 2 Extension FAQ

 

The Improved Import Export Magento 2 Extension by Firebear

Below, you can fined FAQ related to our Improved Import Export Magento 2 Module.

Improved Import Magento 2 Extension Manual

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1. New Attribute values were not  created automatically when import processed ?

 

Go to admin panel page > Stores > Configuration > FIREBEAR STUDIO > Import Export > General  > set Create attributes values on the fly to Yes

2. How to create new attributes during import process  ?

 

Go to https://firebearstudio.com/blog/improved-import-magento-2-extension-manual.html#Product Attribute values and follow the instruction

3. Product images were not imported when import processed  ?

 

Upload all images to /pub/media/import folder on your server

In your CSV, the values for the columns like :  base_image, small_image, thumbnail image should exclude image path. For example :  you uploaded firebear.jpg to /pub/media/import, then you only need to insert /firebear.jpg to your CSV file.

4. How to import media gallery images / bulk images to the system  ?

 

Upload all images to /pub/media/import folder on your server

Insert the images list to additional_images column in your CSV, the image is separated by the comma

For example:  /image_1.jpg,/image_2.jpg,/image_3.jpg,/image_4.jpg

The value for Multiple value separator field should be comma

5. How to use another format for Categories column in CSV file  ?

 

Go to System > Import Job > Add a New Job > fill the value for 2 fields :  Category Levels separated by and Category separated by

6. How to run Import Job directly via the command line ?

 

Run the command line:  php bin/magento import:job:run

7. How to import downloadable products to the system?

 

  • Files for downloadable products can be imported in two ways:
    • 1. Import files from remote URL for downloadable products – you need to specify full URL to file on CSV file and make sure following directory is exist and writable /pub/media/downloadable/links/files/
    • 2. To import local files – you need to upload your files to directory you choose on import page (input – Images File Directory).
    • Download sample CSV file via this link :  https://firebearstudio.com/files/m2import/catalog_downloadable_products.csv

8. I don’t know how to use Import Export extension. Where can I view full instruction?

 

You can view full instruction here :  https://firebearstudio.com/blog/improved-import-magento-2-extension-manual.html

9. I have a product attribute with Input Type is :  Multiple Select. How to import multiple attribute values for each row  instead of one value for each row?

 

For example :  attribute code of this attribute is : size

Then you can set the values for *size* column is :  8|9|10

A required step : Go to admin panel page > Stores > Configuration > FIREBEAR STUDIO > Import Export > General  > set Create attributes values on the fly to Yes

=> After that, 3 values :  8, 9 , 10 will be created automatically during import process

10. When I import CSV file to my website, I see this error message :  “Specified URL key already exists”. How to fix it?

 

If you set the value for url_key column in your CSV file, then please make sure the value for url_key column is unique for each CSV row

If *url_key* column is blank, please check your CSV file again and make sure *name* column is unique for each CSV row

11. After import process, all products are out of stock. Why?

 

Please make sure the value for qty column in your CSV is greater than zero

If your CSV contains  is_in_stock  column, then please make sure the value for is_in_stock column in your CSV is :   1

12. After import process, the status of all products is OFFLINE. Why?

 

Please make sure the value for product_online column in your CSV file is :  1

 

13. When I import CSV file, I get an error message like this :  Notice: iconv_strlen(): Detected an illegal character in input string. How to fix this problem?

 

You are using special characters in your CSV file. To solve this problem, you can remove special characters or replace special characters by HTML code. Please follow this link :  https://www.w3schools.com/html/html_symbols.asp

14. How to import the product images from external server to my website using FTP source/ SFTP source/ Dropbox source?

Our extension will download the product images from external server to your website automatically. But please make sure :  CSV file and the product image files are in same folder on external server.