With the help of this Magento 2 module, you will be able to add a section with frequently asked questions (the FAQ section) to your ecommerce store. The extension provides a user-friendly navigation, various categories for questions, a rating system, SEO-friendly features, and detailed stats in the admin section. Sounds intriguing, so let’s dive deep into the module’s functionality.
The first and the most important thing about the FAQ section is not its content, but the navigation to it. Thus, the aheadWorks FAQ Magento 2 extension can be easily find. Store visitors can use links in the footer and top menu, and among product categories.
Another vital aspect is a FAQ page layout. It should be easy to understand and use and the aheadWorks FAQ module fully satisfy these requirements. The extension offers categories and ratings, so all questions are sorted by various categories and in order of their helpfulness. As a Magento 2 administrator, you can limit the number of questions visible per category. And of course, there is a “View All” button designed to display all questions.
It is also necessary to mentioned that this FAQ Magento 2 module offers restrictions based on customer groups. Thus, you can display the FAQ section to specified customer groups.
Note that a search field may be enabled/disabled, you can add custom icons for both categories and questions, as well as leverage various SEO features (custom URLs for both categories and questions, canonical URLs, meta data, sitemap integration). There are also stats related to the amount of votes and helpfulness rating. The aheadWorks FAQ Magento 2 extension is fully responsive, therefore the number of columns on the FAQ section depends on a screen width.
All your answers are gathered on the FAQ Articles screen in a grid. You can apply filters or a search field to find a certain answer. Besides, it is possible to customize and save the appearance of the grid. As for mass actions, aheadWorks FAQ Magento 2 extension allows you to delete, disable, and enable articles in bulk. As for the available columns, they are:
- Article Name;
- URL Key
- Sort Order;
- Store View;
- Helpful Votes;
- Total Votes;
- Helpfulness Rate.
As you can see, the grid illustrates stats on each article. Besides, it offers all tools necessary to find answers seamlessly.
While adding a new article, you have 3 sections: General Information, Content, and Statistics. In the first one, you enable/disable the article, add a name and a URL key, choose a store view and a category. Besides, you can specify a sort order and add meta title and description – SEO improvements become a piece of cake if you use aheadWorks FAQ for Magento 2.
Next, add the article itself. You can use the editor to make it look great.
In the Statistics section, you can manually edit helpful and total votes.
All categories are available in a grid with functionality similar to the FAQ Articles grid. As for the grid structure, it consists of the following columns:
- Category Name;
- URL Key;
- Store View;
- Sort Order.
While adding a new category, you should enable it and specify the following data: Category Name, URL Key, Store View, Sort Order, and Number of articles to display. Besides, it is possible to upload a category icon and an article list icon.
Below, there is the SEO section with meta title and description.
The aheadWorks FAQ Magento 2 extension settings are divided between two blocks: General settings and Article Helpfulness.
In General Settings, you specify a storefront FAQ name, route, and index meta title and description. Next, choose a default number of columns on the FAQ index and decide whether to activate the following features or not: Allow search FAQ articles, Show FAQ link in Top menu, Show FAQ link in Categories menu, and Show FAQ link in Footer menu. The last option allows you to disable the FAQ section for certain customer groups.
The Articles Helpfulness block provides the ability to select customer groups to display helpfulness to, activate shoving helpfulness before and after voting, and add a message which will be displayed if a customer votes “Not helpful”.
A customer can go to the FAQ section via the top menu link, category link, of a footer link.
On the FAQ page, there is a search field. All articles are divided among categories. The maximum number of articles displayed in a category is 4, but there is a link that leads to all articles (it shows the amount of left articles). The same action is possible by clicking on a category name.
The category page also has a search field.
The same is about each article. Besides, you can leave your vote showing whether the article was helpful or not. The helpfulness rating is displayed here.
- FAQ Category can’t be deleted
- FAQ urls are not generated in sitemap.xml if Blog is installed
As you can see, the aheadWorks FAQ Magento 2 extension provides a comprehensive FAQ section for your Magento 2 website. The extension is easy to configure and use from the perspective of both admins and customers. You can purchase it for $289.