It is crucial for online merchants to always stay in touch with their clients and quickly react to their inquiries. Today, we present a solution that allows extending standard communication channels and implementing a personal approach in customer relations – the Amasty Magento 2 WhatsApp extension. The module provides seamless integration with the most widely used instant messaging app and allows online store owners to fully leverage its potential. The Amasty Whatsapp Combo extension not only implements social sharing functionality but also adds chat and request for quote functions to Magento 2 stores.
Below, we provide an overview of the main features of the Magento WhatsApp integration tool developed by Amasty.
- Product share on WhatsApp in one click;
- The ability to use bitly short URLs for sharing product info;
- Integration with Google Analytics for tracking info shared by customers;
- Magento WhatsApp Chat;
- Request a quote via the WhatsApp button;
- Customization options for the WhatsApp chat button;
- Support for the WhatsApp mobile app and web version.
The first benefit offered by the Magento 2 WhatsApp extension by Amasty is the ability to share products from your store on WhatsApp. You can add the “Share on WhatsApp” button to any product, allowing customers to instantly share information about your products with any person from their contact list. When a WhatsApp contact opens a shared product URL, they will see the item details, such as title, price, coupon code, and others. Also, note that the Magento 2 social share module is integrated with Bitly. This tool shortens product URLs, which makes them handier and encourages sharing. Besides, the bitly link shortener helps you track your website visitors.
Another opportunity for getting insights into your customers’ interests you get after installing the Amasty Magento 2 Whatsapp share extension is UTM tracking. With the appropriate code, you can track messages with shared products on WhatsApp. By analyzing the collected data in Google Analytics, you will better understand what goods are the most popular among your webstore visitors. You can use the traffic analysis results when creating marketing campaigns in the future.
In addition to social sharing, the Amasty WhatsApp integration tool extends the options for communicating with customers. The Magento 2 module adds the “Chat on WhatsApp” button to every page of your store, allowing shoppers to contact you instantly. This way, you drastically improve customer service quality and establish closer relations with your potential clients.
Besides, you can utilize WhatsApp integration to receive quotes from your store visitors. After configuring the quote button, you can place it on the product description and order success pages. Thus, you will be able to instantly respond to customers ‘ queries, improving user experience on your storefront and building trust to your business.
You can customize the WhatsApp chat button by changing the background color and applying animation effects to the WhatsApp icon. Moreover, it is possible to create a personalized welcome message and display it to your store visitors to quickly grab their attention.
The Magento 2 WhatsApp Combo extension by Amasty enables e-commerce merchants to implement the WhatsApp chat and share functionality with seamless app integration. By installing the module, you will improve communication with customers and increase loyalty to your business. By providing your website visitors with the option to share information about your products, you can attract new clients, increase brand recognition, and get an additional sales channel.
The Magento 2 WhatsApp integration module will be released soon. If you want to be among the first to try the extension, click the link below to subscribe for the updates on the product release:'