Various problems are caused by the lack of a dialog between you and your customers. Unfortunately, the Magento platform offers limited communication tools, but you can always save the day with the help of third party modules. Below, we describe the Order Comments Magento extension by Extendware. The tool allows your clients to leave comment related to their orders right during the time of purchase. Thus, you can be informed about specific conditions and requirements.
Thus, by providing the additional flexibility level, you essentially improve the default user experience, making your buyers more loyal. Note that all comments appear in the order comment history. Besides, you can enable a feature that copies and sends comments to customer email addresses.
Chances are, your store can be improved, and after installing the Extendware Order Comments Magento module, you will be informed about necessary modifications by your customers.
- Additional Communication Channel. The additional communication channel is added to the last step of the checkout procedure, so a buyer can easily send you all requirements related to the order or thoughts on how to improve the overall experience.
- Multiple Store Views. The extension supports multiple store views, so it can be enabled/disabled for certain stores only.
- Emails To Customers. A copy of an order comment can be sent right to a customer’s email address.
- Order History. As mentioned above, all comments appear in order history.
The module can be configured under Extendware -> Manage Extensions -> Order Comments -> Configure. You can enable/disable its functionality and customer notifications. Besides, there is a field where you can leave a text that will be displayed beneath the order comment box.
To check order comments, go to Sales -> Orders, oped an order, and find “Comments History”.
This is how everything looks at checkout:
The additional tool for communicating with your customers costs just $59, so don’t hesitate to give it a go.