When buying online, consumers do not have a chance to touch and feel the product. Thus, they are likely to rely on feedback left by previous customers.
Product reviews are among the most useful ways to eliminate shoppers’ hesitation and stimulate their purchasing decisions.
Mageplaza Product Reviews extension for Magento 2 brings a robust solution for both store owners and customers.
With this great module, customers are allowed and encouraged to leave valuable feedback. Also, they can get more insightful information from other buyers’ opinions. Meanwhile, store owners can provide a better shopping experience, increase conversions, and boost sales ultimately.
Table of contents
- 1 Why choose the Mageplaza Product Reviews extension for Magento 2?
- 2 More features
- 3 Backend
- 4 Frontend
- 5 Final thoughts
Why choose the Mageplaza Product Reviews extension for Magento 2?
Review summary provides buyers with an overall assessment of a product. Customers can quickly capture the number of reviews, the average rating, the recommendation percentage, and a visualized star rating chart. The review summary appears at the top of the review block on the product detail page.
By looking at the review summary section, new buyers can quickly get the general reference of their concerned products from previous users without reading all reviews.
The shopping process becomes more time-saving yet efficient.
Verified Buyer mark
Though consumers prefer reading reviews before buying, they do not read and trust all shared opinions. It is not uncommon for businesses to write fake reviews. Thus, these days, customers are more curious about whether a review is genuine.
Mageplaza Product Reviews extension helps firms build trust and credibility with online buyers by displaying a Verified Purchase badge next to the customers’ names. This additional trust signal makes written reviews more trustworthy and positively impacts customers’ decisions.
Better reviews with images
Noticeably, Mageplaza 2 Product Reviews by Mageplaza allows users to attach images when writing reviews. This noteworthy feature benefits your store in many ways.
Besides rating and describing in words, customers are empowered to share their experience more clearly and illustratively.
These images also make reviews on your store more useful and reliable. People would like to view more products’ photos taken by real users rather than providers’ demonstrative pictures.
At the same time, as a store owner, you can understand better about purchasers’ feedback.
Social interaction with reviews
The module makes your product review section more playful by engaging customers’ interaction with reviews.
Firstly, they can quickly show their appreciation for others’ reviews by hitting the Helpful button. The number of Helpful clicks also helps new customers assess their preferable products better.
Secondly, they can share helpful reviews with their friends via multiple social channels, such as Facebook, Twitter, Google+, and more. By motivating this action, your products can reach more potential buyers.
Mageplaza’s module enables customers to quickly filter reviews by three criteria to deliver a better shopping experience.
Newest: shows the most recent reviews. Customers are updated with fresh feedback about their favorite items.
High Rating: display the reviews that have high ratings of products. Potential customers can know whether their concerned products are highly rated in the blink of an eye.
Helpfulness: provides reviews with the highest number of Helpful clicks. Viewers can obtain reviews that have the most useful information.
When leaving feedback, either positive or negative, customers expect to get a reply from the store. Receiving prompt responses from store owners makes them more satisfied or calmed down.
With Mageplaza Product Reviews, admins can quickly reply to customers’ reviews. You can send a warm thank you, explain some complaints, or clear up all customers’ queries. Store’s replies show how much you care for your customers and love to build long-term relationships with them.
Another fascinating function of the extension is to optimize your SEO performance. Positive feedback can be displayed on the search engine results page.
When searching for items on Google, customers can see your product’s star rating and the number of votes right under the title. They will be motivated to click on a page with a high product rating. They will also stay longer on the page to explore the review section. This practice would improve your SEO progress in general.
Customers may often forget or not want to leave a review. The Product Reviews extension adds a review reminder slider to the customer’s account to remind and facilitate them to share their feedback. The slider includes all items bought by the customers.
Customers only need to click on the Write a review button to add a review instantly.
In the backend, store owners can access reports of reviews by products or by customers. These insightful reports help merchants understand upcoming sales trends better.
Reports are also included in Mageplaza Advanced Report.
Review by customer groups
The module supports restricting review activities by customer groups. Only customers belonging to allowed groups can see the review form.
Ajax loading function allows product review submission without page loading.
Customers can tick on a checkbox to agree that they would love to introduce the product to others before writing a review.
Limit review quantity
Admins can limit the number of reviews shown on each product page.
Support Rest API & GraphQL
Mageplaza Product Reviews module fully supports the use of Rest API & GraphQL.
In the Magento 2 Admin Panel, navigate to Stores> Configuration> Mageplaza> Better Product Reviews.
In the General Configuration section, select Yes to enable the module. You can flexibly turn the review reminder, review summary, and review report functions on.
In the Write Review Configuration section, click Yes to allow customers to write reviews for their purchased products.
You can decide on which customer groups can leave reviews. A notice message will be displayed for customers from unselected groups.
To enable Ajax loading, allow customers to recommend products, and upload images when sharing their feedback, choose Yes for corresponding fields.
Select Yes to display a Terms and Conditions section in the review form. Admins can set a title for Terms and Conditions with the anchor text. They can also add an anchor URL where store owners want to redirect customers once clicking on filled content. The checkbox can also be ticked by default.
Stores can enable multiple outstanding features on the review listing block, including Helpful Voting, Store’s Reply, Social Share, Verified Buyer badge. Admins can also choose to show customers’ nicknames, review dates, and restrict the number of reviews per page.
Select Yes to allow customers to filter reviews based on their preferred criteria. There are three available sorting options, consisting of Newest, High Rating, and Helpfulness. You can choose to activate all or each option. You can also set the default sorting and define sort direction as ascending or descending.
From the Magento 2 backend, make your way to Marketing > User Content> Reviews.
Here store admins can quickly edit, approve, and reply to a review.
Access to Reports > Reviews > By Customers, click on the Show Reviews button, you will obtain detailed reviews left by a specific buyer.
Go to Reports > Reviews > By Products, product reviews are listed based on pre-set filters.
The product review block is displayed on the product detail page.
Customers can write a review to share their shopping experience with ease.
On My Account > My Product Reviews page, a slider of items that customers purchased but not left a review is shown. When hitting the Write a review button, customers are redirected to the product page and ready to leave their feedback instantly.
It is undeniable that product reviews influence buyers’ purchasing decisions. The more positive ratings and reviews your products have, the more trustable they are.
Magento 2 Product Reviews by Mageplaza, with tons of outstanding features, would be a must-have module to increase user experience and boost sales.
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