"customers"

How to Merge Customers in Shopify: A Step-by-Step Guide

- Shopify

Illustration demonstrating how to merge customers in Shopify, featuring an emoji, a duplicate user icon, and the Shopify logo. This visual guide simplifies customer profile consolidation for Shopify merchants.

Duplicate customer profiles can clutter your Shopify admin, making order tracking and customer management less efficient. However, learning how to merge customers in Shopify can help reduce unnecessary chores by consolidating order history, streamlining communication, and improving customer insights — while your records stay accurate.

While Shopify allows store owners to merge customer profiles, there are specific conditions and limitations to keep in mind. The process can be done either from an individual customer profile or directly from the Customers page. Despite the selected method, you should always consider the restrictions — like active orders — that may prevent merging.

In this guide, we’ll walk you through how to merge Shopify customers using both methods, explain what happens to customer data, and outline situations where merging isn’t possible. Whether cleaning up duplicates or managing customer records more efficiently, this step-by-step guide will help you navigate the process. Continue Reading

How to Email Customers on Shopify: A Step-by-Step Guide for 2025

- Shopify

A green background with "How to Email Customers on Shopify" text, featuring an emoji of a woman using a laptop, an email icon, and the Shopify logo.

Email remains one of the most effective ways to communicate with customers, whether you’re sending order updates, marketing campaigns, or personalized responses. If you’re running an e-commerce store, knowing how to email customers on Shopify can boost engagement, improve customer retention, and drive more sales.

But here’s the catch — Shopify admin not only provides a built-in interface for sending individual emails but also offers Shopify Email for marketing purposes. Plus, multiple third-party apps are available for automating emails and segmenting customers.

In this guide, we’ll walk you through how to send emails to customers on Shopify, covering:

  • One-on-one customer communication (e.g., responding to inquiries, sending order details).
  • Bulk emails to all customers (for promotions, newsletters, or announcements).
  • Automated emails (abandoned cart recovery, order confirmations, and shipping updates).
  • Best practices to ensure your emails reach inboxes and comply with email marketing laws.

Whether you’re looking for a way to send a quick follow-up email to an individual customer or launch a mass email campaign to your entire customer base, this guide has got you covered. Continue Reading

How to Block Customers on Shopify: A Complete Guide to Protect Your Store

- Shopify

Visual representation of blocking customers on Shopify with emojis and Shopify logo

Running an online store comes with its share of challenges, including managing difficult customers. Whether it’s fraudulent buyers, abusive behavior, or spammers, at some point you might ask yourself: How to block customers on Shopify? While the platform doesn’t offer a built-in feature for blocking customers, there are effective ways to protect your business and reduce risks.

Deleting a customer account is a straightforward option, but it won’t stop them from creating a new one (Also, check how to delete a Shopify account). That’s why combining strategies like custom redirects, fraud detection apps, and proactive monitoring is key. Knowing when and how to block a customer can help prevent chargebacks, safeguard your reputation, and minimize financial losses.

In this guide, we’ll explore everything from spotting problematic customers to using third-party tools to block high-risk users. By the end, you’ll have a clear strategy for securing your Shopify store without sacrificing customer experience. Ready to take control? Let’s dive in. Continue Reading

Data Migration Magento 1 to 2: A Comprehensive Guide Using Improved Import and Export Extension

- E-Commerce, Magento 2, Our extensions

Exploring data migration Magento 1 to 2

How do you ensure a smooth data migration from Magento 1 to 2 without risking data loss? Well, it is not a simple question. Because of complexity, migrating from Magento 1 to Magento 2 is associated with numerous risks, and relying on the default import/export tool can lead to headaches and inefficiencies. However, you can always use third-party tools, such as the Improved Import & Export extension, or ask for Magento migration services. Below, we explain the advanced way of transferring the core entities between the two versions of the platform without sacrificing any data.

This comprehensive guide dives into the essential steps for moving your core entities between the two platforms, ensuring nothing slips through the cracks. You’ll discover how to transfer products, customers, and orders from Magento 1 to Magento 2 without the usual hassles. Our guide goes beyond the basics, offering tips on handling export tables, preparing attributes for import, and avoiding common pitfalls in the Magento 1 to 2 data migration process. Whether you’re a seasoned developer or new to Magento, we will show you how to master data migration and ensure a smooth transition to Magento 2. Let’s break it down and make your migration journey as frictionless as possible.

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Magento to Shopify Migration – The Ultimate Guide

- Magento 2, Shopify

Magento 2 Shopify Migration

Out with the old, in with the new? This Magento to Shopify migration guide will help you decide on the right path and guide you through the transition process. But before diving in, let’s take a step back and look at the bigger picture.

Ah, Magento. It’s the “classic car” of the e-commerce world — customizable, flexible, and, for many businesses, a tried-and-true platform. But just like that classic car, it requires regular maintenance and a bit of TLC to keep it running. Shopify, on the other hand, is like that sleek, modern electric vehicle you’ve been eyeing — fast, smooth, and built for the future.

So why make the switch? Shopify is designed to eliminate the technical hassles that often come with Magento. It’s fully hosted, meaning Shopify takes care of the backend (hosting, security, server maintenance), so you don’t have to. This lets you focus on what you love — growing your store and connecting with customers. Shopify’s clean interface, powerful app ecosystem, and dedicated support team have made it a favorite among e-commerce business owners who want to scale without sweating the small stuff.

Migrating your store from Magento to Shopify can feel overwhelming, but you can make it happen smoothly and efficiently with the right tools and approach. That’s where Firebear’s Import & Export tool steps in to simplify the process, ensuring your data transfers without a hitch. Ready to make the leap? Let’s dive in. Continue Reading

How To Import Customer Passwords To Magento 2

- E-Commerce, Fire development, Magento 2

magento 2 change customer password in database

What if you need to transfer customer data to Magento 2 or change the customer password in a database? For instance, for the sake of data migration from Magento 1 to 2. You may try to use the default import tool to do that. However, it doesn’t let you move all the prospect-related information to your database. For instance, it is impossible to migrate customer passwords from external systems. Attempts to address this problem have been made utilizing numerous approaches. Below, we describe two of them. 

You will learn how to import passwords to Magento 2 from external systems by manually editing your data files. Alternatively, we describe how to import the existing customer data including passwords to your e-commerce website based on the Improved Import & Export extension. Thus, you will learn how to reset customer passwords in a database in Magento 2.

The problem is that the new platform version utilizes an updated algorithm for storing passwords. Hence, users claim that after migrating to Magento 2 from Magento 1, registered prospects have to re-enter their passwords on a new website. 

If editing passwords manually fixes the problem caused by Magento version discrepancy, Improved Import & Export dramatically extends the application sphere for customer data import. The module lets you transfer information about registered buyers from any external platform automatically with any number of unsupported attributes, including new customer passwords and the existing hash values of customer account passwords. For further useful tips, check our Cookbook. Continue Reading

A Complete Guide to Shopify Customer Import

- Shopify

Shopify customer import

Welcome to our guide to Shopify customer import. If you have a customer list that you want to use in Shopify, you’ve come to the right place. If you want to export a customer list, edit it, and then re-import it to your e-commerce website, you will find out how to do that below. It is also possible to use a customer CSV template to build a new customer list. You will lern that below. 

Like every data transfer, Shopify customer import starts with a CSV template. After exploring its components, we proceed to the default import procedure. In addition to that, you will learn how to import customers to Shopify with the help of our Import & Export Tool. Without any further delay, let’s get started.  Continue Reading

Advanced Shopify Import: How to Import Files to Shopify from URL

- Our extensions, Shopify

Today, we continue our exploration of different ways to import files to Shopify. This time, we’d like to introduce you to Shopify URL import. This approach allows you to seamlessly transfer data from any publicly available URL, providing a more efficient alternative to the traditional manual file uploads. To achieve this, you’ll need to install the Firebear Import & Export Tool, which will supersede the standard Shopify data transfer method, unlocking previously unavailable features. Below, you will learn how to import products to Shopify from a URL. Also, our application enables Shopify customer import from a URL, and support for other entities is coming soon. We will teach you how to transfer your update with different file formats and automate imports entirely with the help of schedules and mapping. Be sure to explore our Shopify Cookbook for additional valuable insights and tips to enhance your Shopify experience. Continue Reading

How to Export Custom Fields from Shopware 6

- Our extensions, Shopware

Shopware 6 import and export application

Custom fields are the hidden gems of your Shopware 6 e-commerce arsenal. They let you customize your online store to perfectly fit your specific business requirements, offering a world of opportunities that enhance your products, engage your customers, and fine-tune your operations. In this article, we will teach you how to export custom fields in your Shopware 6 store. You will learn how to harness this powerful instrument to your advantage, providing you with the insights you need to supercharge your business and elevate your e-commerce performance. So, get ready to embark on this journey that empowers you with complete control over Shopware 6 custom fields. You will learn what Shopware custom fields are, how to manage them, and how to export custom fields from Shopware 6. Also, don’t forget to peruse our Shopware Cookbook to discover more useful materials about the ecosystem.  Continue Reading

The Ultimate Guide to Shopify Export

- E-Commerce, Shopify

Shopify import products, customers, inventory, orders

Every reputable e-commerce platform has features for import and export built right in. They typically fall short of being an all-encompassing solution that can address any company need, though. Due to this, agencies develop third-party instruments to fill in the gaps between the platform’s objective reality and merchant needs. Shopify, what about it? What solutions for data transport does it provide? What trustworthy options are now present in the ecosystem? 

This Shopify export guide will show you what data transfer features are available and how to make the most of them. Let’s first examine the system’s built-in traits before moving on to the most effective third-party solution that handles any data transfer issues and makes it possible for any Shopify export customizations – Firebear Improved Import & Export App for Shopify.

Below, you will learn about the basic export capabilities of Shopify. We describe how to transfer products from your e-commerce website along with other entities. You will also learn how to export orders from Shopify or create a CSV with your customers or discount codes. In addition to that, we provide CSV file structures required for these entities. The same tutorials are available for import processes. We teach how to import inventory, customers, and orders to Shopify here: the Ultimate Guide to Shopify Import Continue Reading