We’ve already reviewed Mirasvit Help Desk MX, and now it is time to pay closer attention to Knowledge Base – a solution designed to provide your store visitors with answers to their most frequent questions. There are two reasons to use this tool: it substantially reduces support/helpdesk load, as well as saves your customers time. As a result, your admins have more time for more essential tasks, and your customers are more satisfied with the user experience you provide on your website. Below, we will describe how Mirasvit Knowledge Base for both Magento 2 and 1 works from the perspective of admins and buyers, but let’s have a look at its core functionality first. Continue Reading
Chances are, you regularly lose potential customers, because they don’t receive answers to their questions in real time. But you can change the situation dramatically by adding a live chat support. With an online chat system your customers will get an immediate access to help. Keep in mind, that they also get the reduced waiting time, which is often much less than in a case with a call support. At the same time, it is also more cost effective solution than a call support. Live chat leads to lowering average interaction costs and reduces the need to hire more employees.
By installing live chat on your Magento store you will increase conversion rate, reduce costs, and get more loyal customers. But which solution should you choose? In this post, we will answer this question by discussing the best Live Chat Magento Extensions.