"customer support"

Shopify Chat: Best Way For Buyers to Reach You

July 1, 2024 - Shopify

Shopify customer support chat:

In the following article, we shed light on the Shopify shop chat – the best way for you and your customers to interact. You will learn what Shopify chat is and how your customers can use it. We also explain how to manage your Shopify support chat visibility and teach you how to reply to customer messages using this handy instrument. Note that the platform offers a system of instant responses so that you can partly automate your client support. We focus on this aspect below. Check our guide to Shopify Admin for more. Continue Reading

Support fortnight digest #2 September 2022 Improved Import & Export for Magento 2 – customer use cases

September 16, 2022 - E-Commerce, Fire development, Magento, Magento 2

Improved Import extension for Magento 2 has a lot of uses, in this fortnight digest we want to share with you:

How the store owners utilize the extension
How our support team can customize the extension for you
How your business can benefit by using Improved Import for Magento 2

Every week brings new customers and new questions to solve, in this digest you will find the most interesting questions our customers contacted us with.

Best E-Commerce Tools And Services To Enhance Your Business

September 7, 2022 - E-Commerce

Firebear Studio Magento 2 extension development agency

In the following article, you will find a list of the best e-commerce services. We not only provide tools combined in different groups but also explain the related processes, shed light on how to choose a solution that suits your business needs, and offer advice on implementing the related strategies. Below, you will find the finest instruments for email marketing, customer support, referral marketing, improved product visibility, and so on. You’ve come to the right place if you want to empower your teams with the latest technologies to optimize multiple internal and external business processes. Continue Reading

Best E-Commerce Tools And Services: Customer Service Software

August 17, 2022 - E-Commerce

In the following article, we explore customer service software. You will find the definition of what customer support is and what is the difference between customer service and customer support. Along with that, we explain why customer service and support are important. We also shed light upon different categories of customer support software solutions. You will discover the best customer service software for e-commerce and other spheres. A selection of 20 customer support services is available in this customer support software comparison, including HubSpot, Zoho Desk, LoyJoy, and others. They provide numerous instruments, including live chat, email support, video chat, chatbot, social media integration, unified inbox, helpdesk services, knowledge base, remote desktop access, etc. The reviewed platforms belong to the category of customer service software for small business as well as tools aimed at bigger market players. The exploration of how to select a customer support instrument that perfectly suits your business needs is also presented in this article. You will discover the key parameters to choose a solution that will work for you. In addition to that, we describe how to improve your customer support strategy to get the most out of your interaction with the best e-commerce tools and services for achieving stunning customer support. More tools designed to simplify your business processes are described here: E-Commerce Tools And Services. Continue Reading

Support fortnight digest #1 August 2022 Improved Import & Export for Magento 2 – customer use cases

August 16, 2022 - E-Commerce, Magento 2, Our extensions

Improved Import extension for Magento 2 has a lot of uses, in this fortnight digest we want to share with you:

How the store owners utilize the extension
How our support team can customize the extension for you
How your business can benefit by using Improved Import for Magento 2

Every week brings new customers and new questions to solve, in this digest you will find the most interesting questions our customers contacted us with.
Continue Reading

Mirasvit Knowledge Base for Magento 2 and 1

May 21, 2020 - E-Commerce, Magento 2, Magento tips & tricks

We’ve already reviewed Mirasvit Help Desk MX, and now it is time to pay closer attention to Knowledge Base – a solution designed to provide your store visitors with answers to their most frequent questions. There are two reasons to use this tool: it substantially reduces support/helpdesk load, as well as saves your customers time. As a result, your admins have more time for more essential tasks, and your customers are more satisfied with the user experience you provide on your website. Below, we will describe how Mirasvit Knowledge Base for both Magento 2 and 1 works from the perspective of admins and buyers, but let’s have a look at its core functionality first. Continue Reading

The Best Live Chat Magento Extensions

September 23, 2014 - Magento tips & tricks

Live Chat Magento Extensions Chances are, you regularly lose potential customers, because they don’t receive answers to their questions in real time. But you can change the situation dramatically by adding a live chat support. With an online chat system your customers will get an immediate access to help. Keep in mind, that they also get the reduced waiting time, which is often much less than in a case with a call support. At the same time, it is also more cost effective solution than a call support. Live chat leads to lowering average interaction costs and reduces the need to hire more employees.

By installing live chat on your Magento store you will increase conversion rate, reduce costs, and get more loyal customers. But which solution should you choose? In this post, we will answer this question by discussing the best Live Chat Magento Extensions.

Live Chat Magento 2 Extensions