In the booming development of E-commerce marketplace, most customers demand a number of benefits when accessing to any stores online. In fact, according to 2015 Aspect Consumer Experience Survey of BizzReport, nearly 80% of customers agree that customer service is as the true test of how much a company values them when shopping online.
Understanding this, LOF has released Help Desk Extension for Magento 2, an outstanding module with a bundle of excellent elements. One of the most successful features of Magento 2 Help Desk Extension is that it can help E-commerce stores generate a professional customer service system to assist clients comprehensively. With a very fast workflow & top-notch customer support, we ensure that this module can satisfy the most fastidious and picky purchasers.
Table of contents
- 1 Features Highlight
- 2 Backend Demo
- 3 FINAL WORDS
Live Chat with Many Customers at once
Support service is one of the most outstanding factors of LOF Help Desk for Magento 2. With Live Chat, you can support many customers at the same time, which can save tons of time and effort in your support process.
Fully Responsive on Mobile, Tablet, Laptop & Desktop
In terms of mobile usage, it is quite important to be Fully Responsive On Mobile & Tablet. No matter which devices your customer is using, they can submit tickets every time and everywhere.
Clear User-friendly Interface
Customers can find it easy to get supporter’s help when using Help Desk extension. Moreover, LOF Magento 2 Help Desk Extension assists your customers manage all tickets fast and easily through the user-friendly interface.
LOF Help Desk is a must-have extension supplying excellent customer service to effectively boost customer’s loyalty for your online store. Below, we will share with you how Admin can easily configure and take full control of this module in the blink of an eye.
Firstly, to set General Setting, please go to Store -> Configuration -> Help Desk Settings
1.1. Manage Ticket with ease
LOF Help Desk for Magento 2 allows store owner to check their ticket status and receive a notification when there are any changes, just by clicking Select of any tickets and choose View.
In addition, Admins can create unlimited quick response to their customers. Just by a single click in Message, they can insert these answers into the message easily.
Also, with Smart Tickets Grid, customizing your tickets is much more easier with a wide range of pre-defined filters.
1.2. Create Tickets fast & simply
Not only pre-defined tickets but also New Ticket can easily created and managed by store owners. Just go to Landofcoder -> Ticket, and here what you have to do is design a brand-new one for your store online. To be more amazing, the number can reach up to 200 records or more.
The same process is also supported for Categories & Department in the backend demo.
By Alert Ticket/ Chat Notification of LOF Help Desk, Admins can take full control of the numerous of coming tickets and chats with alert label in minutes.
2.1. Easy to Add Custom Email Templates & Default Template
You can add custom email template, default template for:
- New Ticket Email
- New Message Email
- Status Ticket Email
- Reminder Email
This useful extension also allows you to deliver all message to the right department and assign agent fast via email.
In addition, avoiding receiving junk emails is one of the favorable benefits of LOF Help Desk. To create spam pattern to prevent from spam content, you need go to Landofcoder -> Spam. Here are 2 premade spam patterns for you, if not useful you can create a new one by your choice.
2.2. Able to Create & Reply to Ticket directly to Email
Using this stunning module, after users log in or register and create a ticket in the Help Desk tab in the user account interface with simple steps, a direct reply ticket is sent to their email.
To sum up, a good customer service is considered to effectively raise customer’s loyalty for the store online. Hence, our customer support system of LOF Help Desk can be one of the important elements that determine your success. This module is now purchased with a fair and competitive price, $199. So, don’t hesitate to get this chance to manage your site effectively!
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