What is LiveChat? A 2025 Guide to LiveChat AI, Features, Pricing, and Alternatives
LiveChat is more than just a chat widget — it’s a powerful customer support and sales platform designed to help businesses connect with their audience in real time. Whether you’re running an e-commerce store or a service-based company, providing instant support can significantly boost customer satisfaction and conversion rates.
With advanced features like AI automation, personalized messaging, and seamless integration across websites and mobile apps, LiveChat has evolved into a complete customer communication solution.
In this article, we’ll explore what LiveChat is, how its AI capabilities enhance efficiency, the different LiveChat pricing plans, and the best LiveChat alternatives available in 2025. We’ll also help you decide whether LiveChat is still the right tool for your business in today’s competitive market. By the end, you’ll know if this platform is truly worth using in 2025 for support, engagement, and growth. Let’s elevate your customer support — explore how LiveChat fits into the best AI tools for engagement.