Exploring Magento 2 Backend: Support (Data Collector & System Reports)
In the following material, we explore features available in Magento 2 Commerce only. The point at issue is the Support section of the Magento 2 backend situated under Admin -> System. It consists of the following two screens: Data Collector and System Reports. Below, we shed light on the corresponding tools as well as an alternative approach to backing your store with third-party services. If you are not familiar with the Support tools, their primary purpose is to identify known issues in your system. Besides, you can use them to optimize the development and optimization processes. Another application is associated with various diagnostic capabilities utilized by the Magento’s support team to identify and resolve issues. Continue Reading
Chances are, you regularly lose potential customers, because they don’t receive answers to their questions in real time. But you can change the situation dramatically by adding a live chat support. With an online chat system your customers will get an immediate access to help. Keep in mind, that they also get the reduced waiting time, which is often much less than in a case with a call support. At the same time, it is also more cost effective solution than a call support. Live chat leads to lowering average interaction costs and reduces the need to hire more employees.
