"Knowledge Base"

Best E-Commerce Tools And Services: Customer Service Software

August 17, 2022 - E-Commerce

In the following article, we explore customer service software. You will find the definition of what customer support is and what is the difference between customer service and customer support. Along with that, we explain why customer service and support are important. We also shed light upon different categories of customer support software solutions. You will discover the best customer service software for e-commerce and other spheres. A selection of 20 customer support services is available in this customer support software comparison, including HubSpot, Zoho Desk, LoyJoy, and others. They provide numerous instruments, including live chat, email support, video chat, chatbot, social media integration, unified inbox, helpdesk services, knowledge base, remote desktop access, etc. The reviewed platforms belong to the category of customer service software for small business as well as tools aimed at bigger market players. The exploration of how to select a customer support instrument that perfectly suits your business needs is also presented in this article. You will discover the key parameters to choose a solution that will work for you. In addition to that, we describe how to improve your customer support strategy to get the most out of your interaction with the best e-commerce tools and services for achieving stunning customer support. More tools designed to simplify your business processes are described here: E-Commerce Tools And Services. Continue Reading

Magento 2 FAQ Extensions

November 17, 2020 - E-Commerce, Magento 2

Magento 2 FAQ Modules

We’ve already described the most reliable Magento 2 help desk extensions, and today it’s time to pay separate attention to Magento 2 FAQ modules. Usually, both solutions are combined to provide a seamless customer experience, but the FAQ section may also be used as a more obvious replacement for the help desk center. Below, you will discover the best Magento 2 FAQ extensions that suit best for these goals.
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Mirasvit Knowledge Base for Magento 2 and 1

May 21, 2020 - E-Commerce, Magento 2, Magento tips & tricks

We’ve already reviewed Mirasvit Help Desk MX, and now it is time to pay closer attention to Knowledge Base – a solution designed to provide your store visitors with answers to their most frequent questions. There are two reasons to use this tool: it substantially reduces support/helpdesk load, as well as saves your customers time. As a result, your admins have more time for more essential tasks, and your customers are more satisfied with the user experience you provide on your website. Below, we will describe how Mirasvit Knowledge Base for both Magento 2 and 1 works from the perspective of admins and buyers, but let’s have a look at its core functionality first. Continue Reading