Among all articles on Firebear, there are some posts related to various help desk services as well as a review on Help Desk MX by Mirasvit. Below we shed light on its competitor – Aheadworks Help Desk Ultimate for Magento 2 and 1. This comprehensive system is designed for providing user-friendly customer tickets management. The agent workflow is organized to minimize time waste, and due to ticket automation, it is possible to perform some routine tasks without admins. In addition to automation rules, there are email templates designed to simplify the interaction with clients. At the same time, the module is extremely customer-friendly, since it offers easy to create and manage tickets. Besides, the extension does not require any third-party storage. Continue Reading
With the help of Aheadworks Product Questions for Magento 2 and 1, you can substantially improve the default user experience of Magento by adding a new communication area. The improvement enables your store visitors to leave inquiries or share additional information about goods and services you sell. Although potential buyers can use a default contact form, it is much more convenient when product pages are tied to appropriate questions, and answers are provided not only by administrators but also by other customers. Furthermore, the extension has a reliable notification system that always keeps customers updated on their questions and answers. Moreover, due to the rating system, all information is sorted according to its relevance. It is also necessary to mention that questions can be available on all relevant pages, so your Magento website will be quickly filled with useful data. Below, we describe core features of the Product Questions extension and show how it is arranged on both backend and frontend.
The best way to prevent your ecommerce business from losing customers due to the lack of well-timed reliable support is to add a helpdesk service to the set of features already available on your website. We’ve already gathered the best helpdesk platforms in this post: Top Helpdesk Services and Tools, and below you will find a detailed description of Mirasvit Help Desk MX – one of the first helpdesk Magento 2 extensions. Continue Reading