"helpdesk"

Best E-Commerce Tools And Services: Customer Service Software

August 17, 2022 - E-Commerce

In the following article, we explore customer service software. You will find the definition of what customer support is and what is the difference between customer service and customer support. Along with that, we explain why customer service and support are important. We also shed light upon different categories of customer support software solutions. You will discover the best customer service software for e-commerce and other spheres. A selection of 20 customer support services is available in this customer support software comparison, including HubSpot, Zoho Desk, LoyJoy, and others. They provide numerous instruments, including live chat, email support, video chat, chatbot, social media integration, unified inbox, helpdesk services, knowledge base, remote desktop access, etc. The reviewed platforms belong to the category of customer service software for small business as well as tools aimed at bigger market players. The exploration of how to select a customer support instrument that perfectly suits your business needs is also presented in this article. You will discover the key parameters to choose a solution that will work for you. In addition to that, we describe how to improve your customer support strategy to get the most out of your interaction with the best e-commerce tools and services for achieving stunning customer support. More tools designed to simplify your business processes are described here: E-Commerce Tools And Services. Continue Reading

SAP Business One Integration with Zoho Desk

July 12, 2022 - E-Commerce

SAP Business One integration with Zoho Desk

Modern e-commerce tools and technology have the potential to significantly improve your company’s daily operations in a variety of ways. Your internet business can be integrated with accounting software, ERP and CRM systems, as well as other software solutions. Businesses in both small and large markets can obtain the most in-depth insights and automate their daily chores with the help of one or more technologies, like SAP Business One, one of the most sophisticated and feature-rich ERP systems we’ve ever had. Combining SAP B1 with additional systems can produce even greater outcomes. You could, for instance, connect it to the potent support desk program Zoho Desk. We have a description of this tool for you below if you are not familiar with it. With Firebear, nothing is out of reach, not even the understanding and integration of two complex business systems. The SAP Business One Zoho Desk integration is made simple by our staff. Together, we can be successful on both platforms and stimulate the most productive kind of collaboration. Our team developed and maintains the SAP Business One and Zoho Desk connector, which streamlines your performance data handling and automates crucial business processes. Note that our integration solution is easily adaptable to the unique needs of your business. Continue Reading

Mirasvit Help Desk MX for Magento 2 and 1

May 18, 2020 - E-Commerce, Magento 2, Magento tips & tricks

The best way to prevent your ecommerce business from losing customers due to the lack of well-timed reliable support is to add a helpdesk service to the set of features already available on your website. We’ve already gathered the best helpdesk platforms in this post: Top Helpdesk Services and Tools. Today, we will provide you with a detailed description of Mirasvit Help Desk MX – one of the first helpdesk Magento 2 extensions. Below, we will show how Mirasvit Help Desk MX for Magento 2 and 1 looks from the perspective of both admins and buyers. Continue Reading

Aheadworks Help Desk Ultimate for Magento 2 and 1

March 5, 2020 - E-Commerce, Magento 2, Magento tips & tricks

Among all articles on Firebear, there are some posts related to various help desk services, as well as a review on Help Desk MX by Mirasvit. Below we shed light on its competitor – Aheadworks Help Desk Ultimate for Magento 2 and 1. This comprehensive system is designed to provide user-friendly customer tickets management. The agent workflow is organized to minimize the required time, and, due to ticket automation, it is possible to perform some routine tasks without admins. In addition to automation rules, there are email templates designed to simplify the interaction with clients. At the same time, the module is extremely customer-friendly, since it offers easy to create and manage tickets. Besides, the extension does not require any third-party storage. Continue Reading

Aheadworks Product Questions for Magento 2 and 1

June 6, 2016 - E-Commerce, Magento 2, Magento tips & tricks

With the help of Aheadworks Product Questions for Magento 2 and 1, you can substantially improve the default user experience of Magento by adding a new communication area. The improvement enables your store visitors to leave inquiries or share additional information about goods and services you sell. Although potential buyers can use a default contact form, it is much more convenient when product pages are tied to appropriate questions, and answers are provided not only by administrators but also by other customers. Furthermore, the extension has a reliable notification system that always keeps customers updated on their questions and answers. Moreover, due to the rating system, all information is sorted according to its relevance. It is also necessary to mention that questions can be available on all relevant pages, so your Magento website will be quickly filled with useful data. Below, we describe core features of the Product Questions extension and show how it is arranged on both backend and frontend.
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