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"live chat"

Best E-Commerce Tools And Services: Customer Service Software

- E-Commerce

Customer Support Services, Customer Support tools

In the following article, we explore customer service software. You will find the definition of what customer support is and what is the difference between customer service and customer support. Along with that, we explain why customer service and support are important. We also shed light upon different categories of customer support software solutions. You will discover the best customer service software for e-commerce and other spheres. A selection of 20 customer support services is available in this customer support software comparison, including HubSpot, Zoho Desk, LoyJoy, and others. They provide numerous instruments, including live chat, email support, video chat, chatbot, social media integration, unified inbox, helpdesk services, knowledge base, remote desktop access, etc. The reviewed platforms belong to the category of customer service software for small business as well as tools aimed at bigger market players. The exploration of how to select a customer support instrument that perfectly suits your business needs is also presented in this article. You will discover the key parameters to choose a solution that will work for you. In addition to that, we describe how to improve your customer support strategy to get the most out of your interaction with the best e-commerce tools and services for achieving stunning customer support. More tools designed to simplify your business processes are described here: E-Commerce Tools And Services. Continue Reading

Amasty Live Chat for Magento 2

- E-Commerce, Magento 2

Customers today when using online shopping may have questions that they want to get an answer to right now. It is not convenient to contact an employee via e-mail or phone, and live chat on the site is not always fast because the processing of all the requests takes time. With this extension, you can easily establish contact with the client and help him solve all his issues. Live Chat for Magento 2 allows customers to be always in touch with you. This will help make communication with customers easier and more pleasant. It will also help you facilitate and increase the number of orders directly via chat. Live Chat provides an instant response for shoppers that increases website conversion rates and sales by raising the usability of stores for customers. Today, we will explore the functionality of this extension and its useful features. 

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Magento 2 Live Chat Extension by Landofcoder

- E-Commerce, Magento 2

Magento 2 Live Chat Extension

These days people are more likely to engage in online conversations than ever before. This has become so popular and vital that it turned into a part of life. Are you chatting with your friends and families online? Or are you talking to a customer on your website? Then I guess you must be familiar with common social network apps nowadays such as Facebook, specifically Messenger. Such app allows you to chat online with people using your mobile phone. Continue Reading

Live Chat Magento 2 Extensions

- Magento 2

Magento 2 Live Chat Extensions

There are a lot of ecommerce websites that regularly lose potential customers, because their visitors have questions but do not receive answers in real time. Luckily, it is possible to solve this problem by installing one of live chat Magento 2 extensions described in this post. With a reliable online chat system your customers will get an immediate access to information they are looking for as well as reduced waiting time, which is often much less than in a case of call support. It is also necessary to mention that live chats reduce average interaction costs.

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The Best Live Chat Magento Extensions

- Magento tips & tricks

Live Chat Magento ExtensionsChances are, you regularly lose potential customers, because they don’t receive answers to their questions in real time. But you can change the situation dramatically by adding a live chat support. With an online chat system your customers will get an immediate access to help. Keep in mind, that they also get the reduced waiting time, which is often much less than in a case with a call support. At the same time, it is also more cost effective solution than a call support. Live chat leads to lowering average interaction costs and reduces the need to hire more employees.

By installing live chat on your Magento store you will increase conversion rate, reduce costs, and get more loyal customers. But which solution should you choose? In this post, we will answer this question by discussing the best Live Chat Magento Extensions.

Live Chat Magento 2 Extensions

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