It is important to understand what your customers think about your products if they wish to leave a note on something to improve their shopping experience. A lack of communication between you and your customers can cause various problems at your store.
Magento 2 by default offers a limited Order communication tools. If you want to build an efficient order communication between you and your buyers, making them more loyal, you can install the Order Comments Pro Magento 2 by Ulmod.
The module allows customers to leave notes or comments on their orders during checkout and receive admins replies via email and under customer account at the storefront. Also, the module add all order notes to on a dedicated order history section at both the admin side and customer account in frontend. You can notify customers on each new note, and control the notes to appear at the customer account. Continue Reading