Helpdesk services and tools form a group of resources designed to provide customers with a support related to products or services offered by a certain company. Such services are usually aimed at all possible kinds of troubleshooting, but it is not mandatory. For example, helpdesk software can be used for providing customers with information about certain goods or services. As you might have guessed, helpdesk services have a huge influence on overall customer experience, that’s why successful ecommerce is impossible without them. In the following post, we’ve reviewed the best existing solution, so there should be one suitable for your business. Continue Reading