Extend support period for your Firebear extension. When your support period ends you can still use the extension, however you will not be eligible to receive technical assistance or download extension updates.
Extension compatible with all recent versions of Magento 2.3.7 and 2.4.4 Open Source (Community), Adobe Commerce (Enterprise), Cloud Edition include B2B & Omnichannel!
NOTE: Magento 2 versions 2.1 and 2.2 no longer receive updates by Adobe Magento
This is a technical support service renewal for Firebear Studio Magento 2 extensions and add-ons. When you purchase a Firebear extension or an add-on - six months of support are included in your purchase. If your support period runs out you are no longer eligible to receive technical assistance or download latest versions of the extensions.
Support period for extensions includes:
Support period for add-ons includes:
No recurring payments, no SAAS. You can renew your support period whenever you need it. Whether it is an extension or add-on update you are interested in, or require technical assistance. You can renew the support period when required.
Firebear Studio team is constantly developing new features for the extensions we offer. In other words, the new version of the extension will have much more features and will be much more stable than the version you have installed half a year ago. With constant updates and increasing QA and development upkeep we have to charge for the extension updates.
Integration add-ons of Magento 2 get constant updates to the functionality, meaning we release new versions frequently. Support period will include installation of the most recent add-on versions.
Technical assistance is another aspect of the support period that we have to consider. New versions, constant Magento 2 updates, have us improving the extension and make sure everything runs smoothly on every Magento 2 version. That’s why we charge to technical assistance and cannot provide it for free at the moment.
Firebear Studio support team is eligible to deny the product license owner of the technical assistance in the following cases: