Extend support period for your Firebear NetSuite, Dynamics, Salesforce, SAP B1 connectors. When your support period ends you can still use the connector, however you will not be eligible to receive technical assistance or download connector updates.
Extension compatible with all recent versions of Magento 2.1.x, 2.2.x, 2.3.x, 2.4.x Open Source (Community), Commerce (Enterprise), Cloud Edition include B2B & Omnichannel!
NOTE: Improved Import & Export has limited support of Magento 2.1, consult our support team
This is a technical support service renewal for Firebear Studio Magento 2 connectors. When you purchase a Firebear connector, the Firebear team installs and establishes connecting with the relevant CRM or ERP system. Once the installation and connection are established, for additional assistance you will be required to purchase the support period.
Support period includes:
No recurring payments, no SAAS. You can renew your support period whenever you need it. If the connection works properly, or you have an inhouse team - you won't probably need our assistance.
We are constantly working with the CRM and ERP systems, and improving our products. That is why once in a while we release new versions of the connectors. These new versions may feature stablity, speed improvements, or some vital functionality updates and changes that can help you in your work.
In other words, the new version of the connector will have much more features and will be much more stable than the version you have installed half a year ago. With constant updates and increasing QA and development upkeep we have to charge for the extension updates.
Technical support does NOT cover adjustments or customization of the connection that has been established as a part of the connector license purchase.
Any adjustments to the flow not discussed as a part of the initial setup will be considered as a separate project.